Part-time Service Technician – Outdoor Equipment

Available at Palmyra, PA

Do you enjoy servicing Outdoor Power Equipment and Compact Tractors?  We are actively hiring a PART-TIME Service Technician for our Palmyra, PA store now!

PowerPro Equipment is an Outdoor Power Equipment Dealership with 10 locations, representing fantastic equipment – Exmark, Hustler Turf, Scag, Spartan Mowers, Toro, Intimidator, Mahindra, Branson, Ventrac, Stihl and more!

20 – 25 hours per week

Primary Purpose

• Responsible for the maintenance, diagnosis, repair, and transportation of Power Equipment owned and operated by PowerPro and PowerPro Customers as well as scheduling services.
• Model and communicate The PowerPro Advantage to Customers and Team
• Provide excellent customer service to current and prospective customers

Position Responsibilities

General Duties:

• Repair and maintain Mahindra, Hustler, ExMark, Spartan, Ventrac, Stihl, and related Outdoor Power and Turf Equipment
• Diagnose and troubleshoot engine, hydraulic, electrical, LP, and mechanical problems
• Timely pickup and deliveries of both sold equipment and service equipment
• Schedule services including cost estimates (when necessary)
• Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question
• Continually seek both technical and product training when available
• Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly
• Treat management and other employees with respect and contribute to building a positive team spirit
• Follow instructions and promptly respond to management direction
• Work with integrity, always upholding company values.
• Perform related responsibilities/accountabilities as required or directed
• Assist customers when necessary

Daily Duties:

• Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis
• Maintain an orderly and clean work area and assist with cleanliness in shop
• Establish and maintain a positive working relationship with employees, vendors, and customers
• Respond promptly to customer needs and manage difficult customer situations
• Completely fill out and turn in all work orders

Weekly Duties:

• Study and review all relevant product repair updates
• Inspect, clean, and maintain all equipment used
• Report to the shop supervisor any hazards or faulty equipment
• Meet with supervisor to discuss the weekly repair trends, comebacks, and service problems

Position Requirements:

Qualifications:

• Strong mechanical and technical aptitude.
• Minimum 1 year(s) of Power Equipment service experience preferred.
• Ability to understand and provide for the customer needs.
• Positive attitude, exuding courtesy and helpfulness.
• Organized and detail oriented, ability to set priorities and meet deadlines.
• Must be able to lift up to 70 pounds and work in all kinds of weather.

Skills

• Strong written and verbal communication skills
• Strong customer focus, both internal and external
• Self-motivated achiever

Education and Experience

• High School Diploma required
• Technical Degree Preferred
• Demonstrated on-the-job experience